Monitoring Your Solar PV System
Battery Manufacturer Support
You can find the Customer Support phone number and the Monitoring App for your battery’s manufacturer below.
Click on the manufacturer to show more details.
Tesla Support: (877) 967-7652
Monitoring App: Tesla App
Additional Links: Storm Watch | Getting Help Through the Tesla App
Sigenergy Support: (833) 717-4844 or service.us@sigenergy.com
Monitoring App: mySigen App
Generac Support: (888) 436-3722 ext.1917 or pwrcellsupport@generac.com
Monitoring App: Generac Mobile Monitoring
Warranty Issues
If you encounter any service or warranty issues, they may be covered by the manufacturer’s warranty. You can contact the manufacturer directly using the phone number provided above, or contact Malama Solar for additional assistance.
Monitoring
It is your responsibility to monitor your system. Regular monitoring ensures you are aware of when your home is using more power, when your battery is drained and pulling energy from the utility, and if there are any system alerts. Failing to monitor your system could result in unexpected utility charges or undetected performance issues.
Here are a couple of helpful tips to help you get the most out of your solar energy:
1 Try to use high consumption devices like washing machines, dishwashers, or air conditioners during the day when your solar panels are producing the most energy.
2 Unplug devices when not in use to minimize standby power usage, as these can often consume more power than we realize.
To better understand your system’s performance and learn how to monitor it yourself, we’ve created a helpful video you can check out.
